Help

Most of our customers ussually have this questions. In order for us to provide you better services and customer support, please check if this questions answer your doubts and if none of them works for you, feel free to contact us.

My Order

You can cancel your order during the first 24 hours. After 24 hours you will have to wait to receive the product and make the return. To cancel an order, please fill out this form.

Many times the bank or PayPal itself charges commissions for cancellation of orders. It is something beyond our control. You should talk to your bank.

You can modify your order during the first 24 hours. After 24 hours you will have to wait to receive the product and make the change through the return form. To make a change, please contact us.

Yes, we make major discounts for large orders. Please contact us and we will respond as soon as we can.

It is very likely that one of the products you have selected is not available in the short term so we have to return the money for that product.

Your order may have been canceled for different reasons. Most commund reason are: Because our anti-fraud system has detected your purchase as very suspicious and you have not responded to the data required to verify your identity. Or because we can not process the order you requested.

There are some very specific countries, mainly islands or those with very extensive customs checks in which we are forced to charge shipping.

Shipping

We ship worldwide; you can check the list of countries in this link.

Since your order has already been processed, it is normal that you receive your order in the next 12 to 20 days. However, there are countries or cities in which the delivery may be faster or slower. Please review our Shipping Policy. If you have any additional question, please contact us.

Once your order is processed, in the next 72 hours you should receive your tracking number. If after that, you still don't have your tracking number, please, contact us.

Unfortunately, the tracking number is not updated in real time and can take several days to update their status.

If after 72 hours since we confirmed that your order had been processed, you have not received your tracking number, please contact us.

Because we work with different suppliers, if your order contains items that are not together, you will receive them separately. This also has the advantage that in most cases it will not go through customs.

If your tracking number does not work, wait 48h and check it again, remember it is not updated in real time. If it still does not work, please contact us so we can request a new one from the transport company.

Orders are shipped from Asia and Europe. In some cases from the United States and Mexico.

Many times the transport companies leave the order in the office closest to the customer's address. We advise you to call with your tracking number and give your name and address to verify that it is there. If your order is not there, please contact us and we will follow your case.

Orders are delivered through local transportation companies. We ship the order from our warehouses in Europe, Asia, the United States or Mexico by ordinary mail, when you arrive in your country, you receive the ordinary postal mail from your country and these are the ones that are responsible for delivering it.

Many times the order is in the nearest post office. Generally the information appears in the status of your tracking number. Please contact the postal office and give them the following information: Tracking ID - Full Name - Address.

In 98% of cases you will not have to pay customs, however, this depends on the legislation of each country. As our shipments are mostly made on a unit basis, it is very likely that customs will not be charged.

Payments

If your payment has been declined and then accepted, there is a bing chance that your bank will retain the first charge for a few days. Unfortunately it is something that does not depend on us. We recommend you to contact your Bank. If you still have any doubt, please contact us and we will verify the case.

In most cases, this is because we charge in US dollars and the customer has his bank account or credit card in another currency and the bank applies a different exchange rate than the one we display on our website. Please check with your Bank.

Refunds may take between 7 - 14 business days to be reflected in the customer's bank account. Mostly it depends on the bank issuing the card and the type of card. Credit or Debit.

We are not allowed to refund payments using a different method than the one originally used.

Refunds can only be sent back to the original payment method used for the purchase. It's not possible to send a refund to a different payment method (e.g., another card or bank account).

If a card has legitimately been closed, you can still perform a refund. Contact your bank or card issuer to arrange the funds to be retrieved.

Changes and Returns

You can request and change during first 14 natural days since you receive the item following the steps of this form and we will verify the case. We don't receive changes request by email or chat. Please feel free to check our change and return policy on this link.

If your item or product is combined with more than one piece, like a bikini for example, unfortunately you can't change just one part. You will have to request a change for the entire Item.To request a change, please, send us a request on this form.

You only can request a change during first 14 natural days since you receive the product. You have to request a change on this form completing all the information that is requested. Once we receive you request, one of our dedicated customer support will contact you with the address to where you have to send the item. Then, you have to ship the item to these address and send us back the tracking number. Once we receive the tracking number, we'll be able to send you a new item with the characteristics that you need. Some times, you will have to pay the shipping, it really depend of which post email company you use.

Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natrual days of the day the product has been purchased by the customer. All items MUST BE returned in their ORIGINAL CONDITIONS, unused, unwashed, with all labels, including the protective hygienic band and without altering the original size of the packet. Damaged, soiled items, altered, will not be accepted for return. Please, read our Return Policy to understand if you can return your item or not. Items that was on SALES promotion or purchased with a cupon code can't be retourned. No refund requests will be accepted by email, chats or any other method. No refund requests will be accepted after 14 calendar days for any reason.

After completing the form, customer support will contact you to provide the address to which the product should be returned. The product must be sent through a postal system that allows tracking, tracking number must be provided to customer support to follow up. Once customer support receive it, we'll be able to make the a refund or delivery a new product.

We will be responsible for shipping costs and product refunds that those products that meet the following conditions:

  1. Products with manufacturing defects that make it impossible to use (does not include defects in measurements, color or differences in patterns of pattern designs)
  2. That the product received is totally different from the order. (Requested item A Received Item B)
  3. The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)

The buyer is responsible for a return and exchanges, if:

  1. The product does not meet customer expectations.
  2. The selected size does not fit the customer's measurements
  3. Customer simply want a change for another product or return it.

In these cases, if the customer requests a refund of the amount paid for the product, we may choose to make a return of 25% of the value of the product in exchange for the customer to stay with him, thus avoiding possible shipping costs and customs for the same.

About Us

Our offices are in the Canary Islands, Spain. Our warehouses in Europe, Asia, the United States and Mexico.